At BASTAH, we strive to ensure that you are completely satisfied with your purchase. If you encounter any issues with your handbag, we offer a straightforward return and exchange policy.

Returns

1. Eligibility:

You may return your handbag if it has a manufacturing defect. This policy is valid for one week after your purchase date.

2. Notification:

To initiate a return, please send us a direct message on Instagram or WhatsApp with a picture of the defective bag.

3. Return Process:

   - Once we verify the issue, we will provide you with the return address.
   - Please return the bag to the specified address.
   - A refund, including the delivery fee, will be processed and transferred to your account upon receiving the returned item.

Exchanges

Eligibility:  

If you would like to exchange your handbag due to damage, please notify us within one week of your purchase.

Notification: 

Send us a direct message on Instagram or WhatsApp with a picture of the damaged bag.

Exchange Process:

      
   - After verifying the damage, a rider will deliver a replacement bag to you within 1-2 weeks.
   - You can hand over the faulty bag to the same rider during the exchange.

Important Notes

- Please ensure that all returns and exchanges are initiated within one week of purchase.
- We recommend keeping your receipt and any packaging until you are sure you are satisfied with your handbag.

Thank you for choosing BASTAH! If you have any questions, feel free to reach out to us.